How to Deal With Poor Online Reviews

Recently, one of our independent agents reached out to our alliance about a poor review his insurance agency received on Facebook. He was curious as to how to handle the negative comment that was in plain sight for the world, and his potential clients to see. This particular agent takes a lot of pride in his online presence and wanted to make sure he did the right thing by his agency and more importantly, the upset client.

What’s Going on with Farmers Insurance Agents?

It’s common knowledge that there are A LOT of changes happening in the insurance industry. Different factors are playing into carriers taking on rate and companies cutting commissions. Of course, there are digital companies trying to make a wave, as well. So, what I’m about to say probably isn’t going to be classified as a “breaking news story.”